RemodelerGo FAQs – RemodelerGo

Answers to some Frequently Asked Questions (FAQs)

Q: Do I need to be a MarketSharp Customer to use the MarketSharp app?

A: Yes, you will need to have a MarketSharp account with Named Licenses to use the MarketSharp app. If your account does not have Named Licenses, you’ll need to contact MarketSharp and update your account to access the app.

Q: Can I demo the app without being a customer?

A: Yes! Download the app from the iOS store and tap “Demo” on the login screen to try the app.

Q: How is this different from MarketSharp Mobile?

A: MarketSharp Mobile 2.0 is a brand-new MarketSharp mobile experience. It includes the major features of the original MarketSharp mobile app, but also adds MarketSharp’s powerful quoting tool, payment processing through an integration with PaySimple, and a host of updated features.

Notes:

MarketSharp Mobile 2.0 users are currently limited to viewing only their personal calendar. Users who need to view multiple calendars can continue to use the MarketSharp Mobile app.

MarketSharp Mobile 2.0 does not currently use your account's permission settings to limit users' app usage. If your team relies on permission settings, contact Support@MarketSharp.com or continue using MarketSharp Mobile.

Q: Who is the MarketSharp app designed for?

A: This app was designed with your sales team in mind. In the future, we plan to add features for admins and production employees as well.

Q: How do I use the MarketSharp app?

A: You’ll need to download the app from the iOS app store, and log in with your MarketSharp credentials. Users will need a Named License assigned to them to access the app.

Q: What device should I use to access the MarketSharp app?

A: The optimal experience in the app is with an iPad (or tablet) in landscape mode (held horizontally).

The app works on iPhones as well, though certain screens will offer limited information on smaller devices.

Q: What does the MarketSharp app cost?

A: Nothing, the app is free! However, users will need an active MarketSharp account with an assigned, named license to use the app.

Q: Will there be an Android version?

A: Yes! We have a plan for an Android release sometime in 2022. Until the Android version of the MarketSharp app is released, the MarketSharp Mobile app will remain available for all customers.

Q: Will I lose any information from my MarketSharp Mobile app when I switch to the MarketSharp app?

A: No, with MarketSharp, all of your information is stored on the cloud, so you can access it from anywhere.

Q: Do I need a PaySimple account to process payments in the app, or can I use another payment processor?

A: Yes, you’ll need an active PaySimple account to process credit card and ACH payments in the MarketSharp app. More payment processing options may be added in the future. Learn more about our PaySimple integration here.

Q: Do I need an internet connection to use the MarketSharp app?

A: No, the MarketSharp app was designed to allow core features* to operate off-line. Building and editing quotes, appointments and jobs can be done offline and be synced by the user when connectivity is restored.

*Internet Connectivity required for First Login, Navigation, Payment Processing, and PDF Generation.

Q: What Navigation apps are integrated with the app?

A: Apple Maps, Google Maps, and Waze are all integrated with the MarketSharp app. These apps need to be installed on your device for the navigation integration to work.

Q: Can I call or text my contacts from the app?

A: Yes, if your device supports phone functionality, you’ll be able to call and text contacts from the MarketSharp app.

Q: Events on the calendar show briefly and then disappear.

A: This is due to the calendar getting events by date range and the To-Do list getting past due events. Since the To-Do list only gets the past 200 items due, it may conflict with the calendar entities thinking they no longer exist so get removed from the calendar. The solution is to make sure there are less than 200 items in the users To Do list.

Q: When signing into Salesforce on Android, get "Data intent is null" error.

A: This is likely due to uninstalling or re-installing RemodelerGo or getting a new device and the app was backed up and restored. The device thinks there are two versions of RemodelerGo installed when there is really only one and prompts you to select which one to use. The one you chose was likely the first option and needed to select the second option. Go through the process again and choose the second option. Clearing Chromes browser data may also help.

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